RIVA Training Institute

For much of the last 40 years, the RIVA Training Institute has been described as the “gold standard” in qualitative moderator training. This term was created by RIVA students, not RIVA staff. RIVA courses are renowned for their experiential 360-degree training conducted by skilled moderators and trainers. We have a high trainer-to-student ratio that supports RIVA’s dedication to giving students individualized coaching that they need over the training days.

Clients find that training their team together has many benefits vs. sending staff members to a public class. Few of the reasons to hold a custom training vs. sending employees to a public class is the learning is a team event and there is calibration that can be done with each other once the training is over. As well, for some keeping staff local and sending trainers to the client location can be cost effective. Other reasons can be explored with our staff to determine if a custom course is right for your company. The RIVA Training Institute offers customized courses that can be conducted in-house at your office location, a facility or meeting space convenient to you, or online via Zoom.

Many clients ask us to train one of our public classes just for them and others are looking for us to design a training that meets their training needs. RIVA’s philosophy is to teach one qualitative method at a time. For example, we can train staff how to conduct IDIs, but we cannot train them how to conduct IDIs and Usability at the same time. They are two very different methodologies and learnings that are best taught one at a time.