"I came in not expecting much, and thinking I was going to waste 2 good days, but the comments, instructions and dialogue has taught me an enormous amount. Thank you."
"The best course I have taken in my career. Incredible teaching and a very supportive environment."
"This course taught me how to jump in and not look back. Stepping out of my comfort zone and challenging myself is exactly what I needed."
"Being in front of actual respondents. It really forces you to put your learning into action. I think it's what sets the course apart from traditional training sessions, where the teacher lectures and the student takes notes."
"Thank you SO much for all your input and guidance. This training will help shape my future."
"This was absolutely an excellent course; worth every nickel! Thank you so much for all your efforts to make this such a rewarding and full experience."
"Thoroughly enjoyable and useful experience. I'm ready to jump in and start moderating."
"Great course. Excellent trainers. I highly recommend this course to anyone wanting both a grounding in the principles and hands on experience with moderating focus groups."
""I really appreciated the real time feedback, being able to see myself so soon after the delivery of my practice session was invaluable. This allowed for growth during the course."
Principles of Qualitative Market Research
Project Management & Screener Development
Fundamentals of Moderating
All About Ethnography
Moderating: Kid and Teen Qualitative Sessions
Fundamentals of IDI Moderating
Principles of UX/Usability Research & Testing
Qualitative Analysis & Reporting
Qualitative Toolbox - Interventions/Projective Techniques
RIVA 433 & MM Exam
Mastery in Action & Master Moderator Exam
Facilitating - Practical Tools, Tips & Techniques
- RIVA Webinars
- RIVA Coaching Services
- RIVA Custom Courses
- Payment Policy
RIVA 202 - Skill Acceleration
Course Fee: $3,875 US$This course provides an experiential training environment for working and experienced moderators who have not taken RIVA 201. The course provides moderators with insights into areas that are working well and those that are not. The focus of this class is to review current moderating skills and to provide insight into moving current skills to a higher level. The thrust of the course is on trainer coaching and feedback on moderating styles and techniques. Students will also take away a textbook full of invaluable information derived from live research projects.
After taking this course, graduates will:
- Obtain feedback on their moderating techniques and styles
- Build rapid rapport with respondents
- Receive tips and feedback on appropriate, individualized introductory group ground rules & guidelines
- Improve techniques to organize desired data into a Moderator's Guide
- Craft efficient questions for gathering deeper data
- Gauge the impact of their questions and know how to adjust them to get desired data
- Know how to probe for more than top of mind responses
- Work with techniques to elicit respondent behavior beyond: "So, John, why do you say that?"
- Develop strategies and skills for dealing with "difficult" respondents
- Get feedback on the use of interventions and metaphorical techniques
- Understand the role of ethics in qualitative research
- Gain strategies to effectively and ethically moderate groups with their own customers and fellow employees
- Have an understanding of their strengths and insight into areas for improvement
Introductions, identify concerns and needs for the course, effective question-crafting and guide development, exploring guide types, student demonstration of rapport building and creating an environment for data gathering, record ground rules, trainer feedback and coaching, and open forum.
Day 1, Evening:
About 3 hours of homework
Observation of skillful moderating techniques, review appropriate use of interventions, creating dynamic discussion sessions, student moderation with individualized feedback, explore strategies for meeting challenges of respondent situations, coached moderating, productive probing techniques, active listening, human research ethics and how ethical research pays off, adjusting discussion guides, Preparing for conducting groups with recruited respondents.
Day 2, Evening:
About 2-3 hours of homework
Focus groups conducted with real consumer respondents, individual feedback and extended private coaching, respondent insights revealed, open forum and trainer summary, problem discussion and resolution, identifying areas for continued growth for accelerating skills, overview of industry resources and associations, open forum, review growth achieved, closure.
Upcoming Courses - Course Fee $3,875 US$
- Rockville, MD
December 4-6, 2017 - Register Online
Register Online - Register for this course today!
After completing this RIVA course, you will receive a "Certificate of Completion" stating you have completed the coursework that was required of you. This is not the same as saying you are "certified" as a moderator/analyst/planner/facilitator. You may add this terminology to your resume: "Holds a Certificate of Completion in [NAME OF TRAINING COURSE], from the RIVA Training Institute." You cannot say you are a "Certified Researcher" because you have not completed a written exam or practicum. If you are interested in certification, please review RIVA's Master Moderator Certificate Program.